Arquesha Allen has 18 combined years of experience in Child welfare and Public Assistance. She has worked in the Professional Management Office as a QA Analyst evaluating and training new employees supporting the Eligibility project with the State of Indiana. In this role she has also traveled to the state of Texas and supervised the Citizens Casualty Insurance group quality practice and procedures. She has extensive knowledge of FSSA CMS policy as well as TANF Medicaid and SNAP benefits eligibility. Her background includes process improvements problem solving change management reviewing RFP's data analysis performing operation system tests quality management case processing and QA liaison to reconcile discrepancies in case applications. Arquesha is a seasoned professional with over 10years experience in learning and development consulting data analysis and project management. Ms. Allen recently served the State of Indiana as an Independent Contractor with First Data Government Solutions LP working in Operational Verification and Validation providing support to the State PMO as a Business Consultant/Quality Analysis in overseeing the Indiana Eligibility Modernization project. She is focused on leadership exceptional customer service problem solving policy implementation and team building. Arquesha has excellent verbal presentation and written communication skills with strong focus on quality improvements and increasing process efficiency.

Highlights:

• Quality
• Quality Assurance
• Test
• Corrective Actions
• Data Analysis
• Documentation
• Dos
• Management
• Microsoft DOS
• Microsoft Excel
• Business Consultant
• SNAP
• Medicare
• Medicaid
• TANF
• Long Term Care