* More than Synopsis 20 years of experience in Retail domain leading a team into continuous process improvements change management with expertise in corporate level analysis planning corporate training design and managed implementation. * Created and managed the enterprise change management processes and tools and has established policies procedures and training programs for 2500 stores. * Led multiple multimillion dollar projects to implement new systems and support infrastructure. * Have successfully optimized customer interaction and support policies in a large-scale retail company. Possess leadership direction and personnel management skills demonstrating successful business process improvement through design/requirements coordination training programs execution improved procedures and testing. * Has accomplished strategic initiatives and have worked closely with a wide geographic network of business partners and vendors. * Has done implementations and deployments to stores and facilitating business discussions with the divisions to continue the improvement of the Front End collaborating with IT Marketing and Merchandising on new programs that will require the Point of Sale.

Highlights:

• Documentation
• Process Improvements
• Acceptance Testing
• Benefits
• IBM
• Leadership
• Management
• Merchandising
• NCR
• Process Improvement