Career Summary 25 years of professional experience working with Government, State, City and Corporate organizations providing services in information technology, education, training and developmental, financial auditing, administrative consulting services, program development, health care office and business administration and support services. QUALIFICATIONS Setup configures, diagnose Virtual Machine, repair computers, tablets, notebooks, laptops, printers, scanners and copiers. Configure and support software applications and other peripherals. Diagnose and resolve technical hardware and software issues on multiple platforms. Provide support for computer inventory management and audit. Install and configure hardware and software. Assist with help desk Tier 1-4 procedure levels. Identify, isolate and resolve IT problem issue relating to software, hardware and network Configure Servers, client computer, and routers. Strong ability to escalate situations requiring urgent attention and redirect problems to provide excellent customer service skills. Strong ability to perform root cause analysis and utilize a call tracking database to enhance quality of problem resolution. HARDWARE/SOFTWARE SKILLS: Dell HP/Compaq, Toshiba, Apple MAC, IBM (Desktops, Notebooks, Tablets, Laptops, and Servers), IOS, Mac OS, Windows Servers series, Novell, Citrix, UNIX, AD, Exchange and GroupWise mail Servers. Install, configure, and troubleshoot Hubs, routers, switches, firewalls, wireless access points. (Protocols) TCP/IP, DHCP, DNS, HTTP, PTPP, FTP, IMAP, POP3, IPV4-6. (Call Tracking and Remote Asst. Apps) Go To Assist, Support Magic, Track It, Altiris, TeamViewer,

Highlights:

Companies I like:

Amazon

• Computer Components
• Desk Top Support
• Wireless
• Hardware/Systems
• Connectivity
• Laptop Computer
• Microsoft
• Microsoft Windows
• Pc
• Personal Computer