Description
SUMMARY Field Support Technician, proficient in educating complicated technical concepts to end users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware. ACCOMPLISHMENTS * Diagnosed hardware and software failures and resolved technical issues with a 85-90% success rate. * Promoted to asset tracker to ensure loss prevention during migration for 4 hospitals. * Assisted in network crisis resolution with minimal downtime. * Received high customer rating for troubleshooting resolution, and education on newly upgraded OS. * Received driving privileges for use of all company vehicles. * Tasked with overseeing migration of my own hospital site.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Comnet Software/Sita Orlando International Airport | Infrastructure Engineer Software Integrator | 8/2015 - 10/2017 |
| Teksystems Charles Schwab | Contractor Desktop Support | 7/2015 - 8/2015 |
| Insight Global Orlando Health | Contractor Field Support | 8/2013 - 7/2014 |
| Mkb Technology | Computer Technician | 9/2009 - 6/2013 |
| Physician Associates Of Florida | Network Technician | 8/2008 - 9/2009 |
| E Commerce | Client Support Technician | 5/2007 - 8/2008 |
| Convergys | Tier Ii Technical Support Representative | 4/2005 - 5/2007 |
Accomplishments
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