Description
Profile Advanced HomeCare -Referral Support/Specialist 03/17 - Present Handling inbound calls from patients regarding patient financial responsibility. Enter payments into payment center system. Enter Home Health visits into McKesson system. Qualify Durable Medical Equipment orders ensuring meets Medicare/Medicaid guidelines. Verify patient service area to determine nursing coverage for TRIAD, Piedmont, Novant VA area. Ensure authorizations are on file for Veteran Affair orders. Cover all areas and multiple roles when other team members are out of office. Send acknowledgement emails to referral sources once incoming referrals are received. Provide follow p faxes and emails for missing documentation or request supporting documents to qualify orders for processing. Home Solutions-BIOSCRIP Intake Specialist 01/16 - 03/17 Answer incoming calls from sales team, provider's office, Home Health Agencies. Process incoming referrals from Provider portal (Allscripts). Enter patient demographics, allergies, prescription in the system. Set up start of care and delivery of prescriptions shipments on specialty and antibiotic orders. Run drug interactions. Submit insurance to verification team to determine patient eligibility for medication. Offer copay assistance options through multiple RX sources.
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