Career Focus System Analyst/Technical Writer with extensive experience in stakeholder-focused environment. Mr. O'Neal brings a wealth of experience in the area of information technology support services as they relate to Security Operations, the utilization of Six Sigma and CMMI deadline-driven procedures, with a solid understanding of result oriented requirements satisfaction and skill with a variety of software applications including the Microsoft Office Suite. Accomplishments Technical Writing * Develop, modify and maintain various types of organizationally related technical documentation for review and dissemination. Process Improvement * Improved workflow by initiating Six Sigma or CMMI Level 3 procedures to improve overall System processes. GAP Analysis * Documented information technology support services as they relate to identifying gaps and deficiencies in operations maintenance procedural documents. Requirements Analysis * Resolved conflicting requirements from multiple clients. Workflow Analysis * Identifying bottlenecks and ineffective workflow procedures.

Highlights:

• Documentation
• Applications
• Quality Assurance
• Security
• Test
• Logistics
• Supply Chain
• Technical Documentation
• Technical Writing
• Disaster Recovery