Description
Career Summary Demonstrated leader with more than 18 years proven results in data recovery and IT support industry including continuity service leaders Sungard Availability Services, and Comdisco Inc. Considered a top performer with a consistent "exceeding expectations" rating year over year. Expert experience in an IT support environment, telecommunications support and design, facility management, staff training and development. Areas of Expertise * Multi-site support (Indianapolis, St. Louis, Detroit, & Chicago) * Infrastructure Design TCP/IP DNS and DHCP * Infrastructure Support and Design in Avaya SM, CM. * Sales Support * Staff Development * Platform Maintenance * Communication * Voice AVAYA AAC, Nortel 81C/Symposium 6.0 PBX/Nortel Call Pilot * Project Management * Vendor Management * Troubleshooting SIP, MPLS, * Local LAN, VLAN, and Trunk configurations * Customer Service
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