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Benny A

Customer Service Representative

Occupation:

Customer Service Representative

Education Level:

Associate

Will Relocate:

YES

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SUMMARY OF QUALIFICATIONS A proven track record of results and excellence including: * Top performer amongst peers for the past 8 years or more. * Frequently increasing sales of product as customers call in orders. * Established trust with dozens of accounts resulting in customer retention as well as increased sales. * Daily assistance to Outside Sales Reps with order entry, returns, product and procedural information, with the goal of increasing sales for the company. * Designated Product Knowledge Specialist. * Developed and implemented a system for accounts in need of technical support for software programs to call in and have their issues resolved in a timely manner by the technical support staff. Trained the entire Customer Service team in this process resulting in improved customer satisfaction. * Diligence, hard work, and an entrepreneurial spirit have allowed me to always exceed the expectations of my employers. * Fluent in both English & Spanish. territories Salary & Commissions where I sold and delivered live pets and supplies to various department stores. All deliveries involved pet department servicing impromptu sales and management meetings.

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