Description
Qualifications Profile * Self-assured, dynamic, and results-driven IT Service professional with more than 18 years providing high-performance customer service, systems and network administration, and user technical support mostly in the call center/payment solutions, youth/family service, utilities, and healthcare industries. * Exhibited strong dedication to process efficiencies in providing IT systems administration in customer-focused industries while ensuring high staff productivity, systems availability, and compliance with company policies, standards and metrics. - Detail-oriented, analytical and methodical with critical thinking to resolve systems and network infrastructural installation, as well as maintenance issues even under stress. * Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results. * Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities. Key Expertise IT Operations Management * IT Operations Planning Support * Technical Service Support * Process/Workflow Improvement * Relationship Management (Clients, Stakeholders, & IT Suppliers) * Productivity Improvement * Inter-Office Coordination * Procurement Management * Policies & Regulatory Compliance Project Management * Concurrent Project Management * SDLC Management * Systems/Business Needs Analysis * Disaster Recovery Administration * Data & Network Center Management * PERT/CPM Charting * Project Progress Documentation * Project Budget Management * Systems Install & Divestment * Systems Configuration, Conversion, Migration & Integration) * Stress & User Acceptance Testing * Post Project Support & Review Administration * Staff Supervision & Training * Office & Staff Administration * Office Supplies Inventory * Technical Records & Document Management Technical
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Convergys/Direc Tv | Dtv Customer Service & Problem Resolution Representative Ii | 5/2013 - 9/2013 |
| (Confidential) | Middleware System Administrator Ii 2013 | 1/2013 - Present |
| Twin Cedars Youth Services Inc. | Information Systems Coordinator | 1/2006 - 1/2013 |
| Newnan Utilities | Technical Support Supervisor | 1/2003 - 1/2005 |
| Emory Clark Holder Clinic | Director Of Information Services | 1/2000 - 1/2003 |
| Spectrum Stores Inc. | Network Administrator/Technical Analyst | 1/1998 - 1/2000 |
| Avio Diepen Inc. | Information Technology Administrator Buyer/Inside Sales | 1/1998 - 1/2000 |
| Duncan Services Inc. | Information Technology Sales & Purchasing Manager | 1/1997 - 1/1998 |
| Barfield Avsco Aviation Service Corporation | Senior Buyer/Planner | 1/1993 - 1/1998 |
Accomplishments
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