Description
Summary: * Extensive experience as Desktop Manager for world entertainment industry in an enterprise environment. * Managed desktop teams in a (6) week after hours division move of 650+ users and equipment from Burbank to Glendale. * Managed desktop team implementing a new gaming company into the Disney domain. * Strong working knowledge of many ticketing applications including ITILS Service-Now, Service Manager, and Service Management. * Managed and completed many projects, OS upgrades, software upgrades, and moves. * Setup and managed Encryption and Connected Backup depots after hours. * Client facing desktop support manager for multiple business divisions (Disney Consumer Products, Disney Stores, and Walt Disney Imagineering) meeting SLA requirements monthly. * Strong knowledge of Microsoft Windows and the Microsoft Office suite.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Atos The Walt Disney Company | Certified California Notary Public And Signing Agent Desktop Manager/Sr. Technician | 9/2016 - 9/2016 |
| The Walt Disney Company | Sr. Technician | 1/1999 - 7/2006 |
Accomplishments
Highlights:
Job Skills
Keywords
