AREAS OF EXPERTISE Technical Trainer: Lead Technical instructor for Metaswitch product line Provided on-site training for Metaswitch product line Provided ongoing updates to existing courseware Built As Spoke classes for customers Created installation quality course for Metaswitch Provided WebEx training for customers with highest customer feedback at Metaswitch Provided in-class training for Santera T9000 switching platform Provided ongoing updates as needed to courseware. Provide training internationally for T9000 switching platform. Management: Assisted with start-up of two new Corporate Divisions Developed all internal procedures Hired and trained over 150 resources Deployed Staff to world-wide locations Managed 52 direct reports Maintained department budget of $3.2M and project budgets of $5M Scheduled, monitored, and created budgets for projects Managed multiple sites and locations Identified and procured test equipment Completed ISO9000 qualifications Negotiated with customers on contracts and requirements Negotiated Third-Party Contracts Approved expenses Performed Installation Quality Audits. Technical: Technical Prime for ATCA platform rollout for Metaswitch Supported HPBX/VoIP deployments Support engineer for testing and cutover of customer deployments for Metaswitch Database Engineer for Metaswitch Class 4/Class 5 switches Database Engineer for T9000 Next Generation Switch Professional services Technician assisting in testing and cutting over T9000 systems Supported international deployments on site for Santera Supported translations for Nortel and Santera Analyzed Software and Hardware issues to system design level Wrote corrective patches in Protel for Nortel Supported Cellular, Long Distance and Local phone switch installation and turn-up Supported DOD switch installation and cutover worldwide Completed installation and commissioning of all systems for multiple sites for Nortel. Program/Project Management: Administered contracts for Class 4/5 Telephony systems Maintained project budgets of over $10M Held onsite customer meetings Planned, ordered, accounted for and implemented world-wide projects Built project plans Negotiated with customers and internal resource managers on contracts and requirements Administered contracts for cellular systems Validated B-form budgets, and forecasted costs Tracked and reported on overall budgets, deliverables, and billing of customers projects Participated in sales visits Held weekly project updates with all customers simultaneously managed 18 to 20 projects

Highlights:

• Scheduling
• Services
• Switches
• Voice Over Internet Protocol
• Budgeting
• Quality
• Software
• Training
• Install
• Professional Services