CAREER SUMMARY Result-Driven Collections and Quality Assurance Management Professional focused on exceptional performance through strategic team leadership, advanced critical thinking, and a record of accomplishment of substantial problem solving skills. A detailed oriented leader skilled at coaching, negotiating, managing legal and regulatory requirements and formal reporting. Extensive experience realizing efficiencies, optimizing productivity, procedure writing, completing root cause analysis, collaboration with others and managing risk. Thorough knowledge of FCRA, TRID, RESPA, FDCPA, SCRA, CFPB, HMDA Foreclosure and Bankruptcy. NMLS 1684177 AREAS OF EXPERTISE * Oral and Written Communication Skills * Draft S.M.A.R.T. Goals * Strong Negotiation and Conflict Resolution Skills * Evaluate and Enhance Procedures * Analytical and Decision-Making Skills * Internal and External Audits * Loss Mitigation * Creative Problem Solver * Underwriting * Trend Analyses and Reporting * Risk Management * Targeted Coaching PROFESSIONAL CAREER HSBC 1997 - June 2017

Highlights:

• Audit
• Bankruptcy
• Coaching
• Collection
• Communication Skills
• Compliance
• Evaluate
• Fraud
• Leadership
• Legal