EXPERIENCE SUMMARY 1 year as a Field Support Engineer supporting desktops, laptops, printers and kiosks for DecisionOne Corporation. 2 years as a Technical Account Manager supporting strategic accounts within Oracle. I was responsible for the successful resolution of hardware and software service requests within the account. 20 years of hardware and software support on Hewlett-Packard Co. systems and peripherals including Sun/StorageTek tape libraries and disk arrays. 10 years At StorageTek/Sun Microsystems and Oracle as a Senior Customer Support Engineer supporting tape libraries, disk arrays and servers. 3 years at Abtech Systems Inc. as a Customer Engineer supporting HP hardware and software in the Northern California region. 17 years at Hewlett-Packard Co. working in customer support for both internal and external customers. Responsibilities included installation, reactive and proactive maintenance of Hewlett-Packard hardware and software for both the HP3000 and HP9000 high availability systems and their peripherals, and HPUX system administration.

Highlights:

Companies I like:

Technical Account Manager, Field Support Engineer, Field Support Supervisor

• SAN (Storage Area Network)
• Support
• HP
• StorageTek
• Cascading Style Sheets
• CSS
• HDS
• HP/UX
• Operating Systems
• Account Management