Description
Experienced with ticket systems, HPSC, Quality Center, IBM Maximo, Services Center for Problem, Incident, Request, Change Tickets * Implemented Standards for Right Answers Knowledge Base for Middleware * Created Knowledge Articles for day to day Middleware Operations * Designed and created SharePoint Content * Key role player in coordinating IBM Tivoli monitoring setups and automatic incident tickets * Review Tivoli Consoles for Trending * Attend Key high level manager meetings to discuss and research solutions to incidents * Setup Live Meetings and Bridges to coordinate deployment activities
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