PROFESSIONAL SUMMARY AVP Operations Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Driven to surpass company goals while thriving in deadline-driven environments. Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. ACCOMPLISHMENTS Assisted in developing the first comprehensive quality control of appraisal products to improve Quality and maximize risk for the Bank. Increased Bank of America turn times on closing loans on time by 95% in just 6 months.

Highlights:

• Appraisals
• Product Development
• Quality
• Quality Assurance
• Quality Control
• Account Management
• Management
• Personnel Management
• Planning
• Problem Solving