PROFESSIONAL SUMMARY Service Executive with 15+ years of progressive service management experience with proven ability to initiate process and technological improvements in fast-paced leading fortune 100 company, Academia, and University Health systems. Track record of overseeing system migrations, integrations, and upgrades. Success in strategic and tactical planning. Efficient and global process design resulting in high-performance team output. Areas of Expertise: * Continuous process/performance * Metric analytics and KPI's improvement * Organizational development & leadership * Incident/Problem/Change management * Project Management * Business and Client Relationship * Strategic planning and development * Leadership/Management of staff, consultants, * Budget development and management vendors * Production Management * Training & Communications * Vendor relations

Highlights:

• Budgeting
• Desk Top Support
• Operating Budget
• Project Management
• Support
• Information Technology
• Team management
• Stratagy development
• KPI's
• ITIL Foundation v2
• ITIL Foundation v3
• Service Desk
• Service Management
• Deployments
• Process Improvement
• Training & Communications
• knowledge Management
• Asset Management
• Service Delivery
• ServiceNow
• Remedy
• Incident Management
• Change Management
• CX Initiatives
• vendor relations
• Budget planning
• Client Relationship