Occupation:System Administrator |
Location:Kings Mountain, NC |
Education Level:Associate |
Will Relocate:YES |
Description
Summary of Qualifications * 15 years has managed and provided help desk, troubleshooting networking issues prior to escalation, desktop and laptop imaging, and IT monitoring and maintenance support for hardware, software, and mobile devices for the U.S. House of Representatives, U.S. Patent and Trademark Office (USPTO), DOJ, the law firm of Sutherland, Asbill, and Brennan, U.S. Environmental Protection Agency (USEPA), U.S. Senate, Executive Office of the White House, and other Federal Agencies. For U.S. House of Representatives, lead a help desk team supporting a user community of 400 members of Congress and their staff. Maintained confidential records and sensitive personnel records. Strong customer service orientation and expert-level technical skills * Strong ACD & queue management experience * Ability to effectively monitor and prioritize tasks of Help Desk Technicians
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | (Contractor At Barings) | 12/2017 - Present |
| Apex Systems | (Contractor At Townebank Mortgage) | 4/2015 - 9/2017 |
| Capital One Mortgage | System Administrator | 8/2014 - 1/2015 |
| U. S House Of Representative | It Team Lead | 1/2010 - 8/2014 |
| Wins (Contractor@ U.S. Justice Dept.) | Software Administrator | 9/2006 - 9/2009 |
| Sutherland Asbill & Brennan Llc | Help Desk Manager | 2/1998 - 9/2006 |
| Lockheed Martin | Senior Technical Analyst | 1/1995 - 1/1998 |
Accomplishments
Keywords
