Description
SUMMARY: I have 17+ years working in the IT field as a manager, lead and a desktop technician. I have strong customer service work ethic, have the ability to work independently, learn quickly and lead effectively. I also have experience recruiting, hiring, and training employees. I consistently maintain a safe, secure, and legal work environment as well as develop personal growth opportunities. I have the proven ability to accomplish results plan and praise job results through coaching, counseling, and developing Standard Operating Procedures (SOPs) that have that resulted in increased productivity. I have a proven track record of establishing goals and defining objectives by gathering pertinent information and choosing a course of action. I maintain quality service by ensuring quality and customer service standards. I analyze and resolve quality and customer service problems and recommend system improvements. I have maintained my professional and technical knowledge by attending educational workshops reviewed professional publications and established personal networks. I continuously contribute to the team goals to get the results needed. I have experience maintaining thorough and accurate documentation at all times. Microsoft Windows 10 Windows 7 Vista and XP Server-based Infrastructure support of Microsoft Windows
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