Occupation:Business Analyst |
Location:Methuen, MA |
Education Level:High School/GED |
Will Relocate:YES |
Description
Twenty years of experience in the Telecommunications field, specializing in call center support and design. * Strong knowledge in applying the technical skills in a Call Center environment based on business requirements. * Exceptional technical writing skills with a focus on creating operational support documentation.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Sr. Business Systems Analyst | 9/2014 - Present |
| Bose Corporation | Voice Systems Analyst Avaya Communication Manager | 2/2001 - 5/2013 |
| Verint Call Recording Systems | Cisco Unified Communication Manager (Cucm) | 1/2001 - 2/2001 |
| Cross Country Group | Telecommunications Analyst | 2/1998 - 1/2001 |
| Witness Systems. | Administrator | 2/1998 - 2/1998 |
| Cross Country Group | Call Center Operations Analyst Call Center Supervisor | 3/1995 - 2/1998 |
Accomplishments
Highlights:
Job Skills
Keywords
