PROFESSIONAL SUMMARY I am a dedicated, detail oriented, professional with a strong emphasis in process improvement and applying my IT knowledge to become a crucial asset for any company. I proudly maintain a highly productive, positive, efficient and quality-driven workplace with a 15 year proven track record of success. HIGHLIGHTED SKILLS * Process improvement * 10+ years in workflow development * Analyzing incidents to improve Vendor software * Root cause analysis/writing requirements & implementation * Procedure/training documentation development * Reduce operating expenses * Problem Management * 15+ years in MS Office Suites * Change Management * Dedication and Perseverance

Highlights:

• Regression Testing
• Test
• Training
• Intensive Care
• Intensive Care Unit
• Intranet
• Medical
• Medical Records
• PEDIATRIC
• Pediatric Intensive Care