Description
PROFILE Persevering, motivated, and analytical Paralegal with success in calming client fears by responding with best resolutions. Continuous learner with a passion for paralegal work. Adaptability and multi-tasking combine for successfully managing work responsibilities while earning a degree. Self-starter as well as valued team member. Skilled in: MS Office Client Care Windows 2010 Listening Healthcare Probate Problem resolution knowledge Bankruptcy SELECETED ACCOMPLISHMENTS Paralegal * Combined Paralegal knowledge with exceptional customer service in working with bankruptcy claims and filings and Probate court to maximize collections and actualize Accounts Receivable. * Worked closely with Attorney to open Probate to designate Account Executor. CUSTOMER CARE * Consistently exceeded daily calls by 30% with evaluations of "exceeded expectations" listening to understand unique patient or physician needs, combining knowledge and experience to present best resolutions, and clearly documenting in EPIC. * Combine "can do" attitude, work ethic, and consistent learning to team in the sometimes traumatic transition for Athena and MediTech software to EPIC . * Evaluated patient's financial status and established budget payment plans. Followed through and reported 60 days delinquent account status. * Maintained seamless customer care throughout 24-month period of uncertainty of which healthcare system would by Cardiology Associates of Cincinnati to transition to EPIC. ADMINSTRATIVE * Multi-tasked and contributed by answering patient calls, defining best resolution to issues, preparing and sending patient statements, processing insurance payments, while earning high marks for customer satisfaction. * Managed national and international travel plans for Dr. George researching, scheduling, and following through to determine satisfaction. * Organized and maintained complex filling system for 200+ files for teaching at two colleges for seven classes. * Prepared grade reports and scheduled students for conferences. ACCOMPLISHMENTS Paralegal * Combined Paralegal knowledge with exceptional customer service in working with bankruptcy claims and filings and Probate court to maximize collections and actualize Accounts Receivable. * Worked closely with Attorney to open Probate to designate Account Executor. CUSTOMER CARE * Consistently exceeded daily calls by 30% with evaluations of "exceeded expectations" listening to understand unique patient or physician needs, combining knowledge and experience to present best resolutions, and clearly documenting in EPIC. * Combine "can do" attitude, work ethic, and consistent learning to team in the sometimes traumatic transition for Athena and MediTech software to EPIC . * Evaluated patient's financial status and established budget payment plans. Followed through and reported 60 days delinquent account status. * Maintained seamless customer care throughout 24-month period of uncertainty of which healthcare system would by Cardiology Associates of Cincinnati to transition to EPIC. ADMINSTRATIVE * Multi-tasked and contributed by answering patient calls, defining best resolution to issues, preparing and sending patient statements, processing insurance payments, while earning high marks for customer satisfaction. * Managed national and international travel plans for Dr. George researching, scheduling, and following through to determine satisfaction. * Organized and maintained complex filling system for 200+ files for teaching at two colleges for seven classes. * Prepared grade reports and scheduled students for conferences.
Accomplishments
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