Career Highlights *Increased profitability, efficiency and cultural stability resulted in employee and revenue growth of over 250% over five years. TPG recognized for three consecutive years in Inc. magazine's 5000 List of America's Fastest-Growing Private Companies. Featured on front page of Omaha World-Herald "Money" section. *Twice reworked product delivery to improve operational effectiveness and efficiency. The first 25% increase was achieved by reducing product throughput barriers using workforce tools and process failure identification / implementation of process controls to rebuild failing revenue stream. An additional 12.5% revenue increase was realized by redefinition of product specifications to increase annual product output. Both increases went directly to the bottom line. *Led a multi-national consulting team in the Middle East for a new telecommunications company developing over 80 business processes for customer service strategy. Built partnerships for multi-company collaboration and results. Contact center was opened six months early and became a leader in the United Arab Emirates with almost five million customers as of 2011.

Highlights:

• Quality
• Operations
• retail manager
• Management
• Account Manager
• Book of business
• Outsourcing
• Financial
• Financial Services
• P&L
• Executive