SUMMARY OF QUALIFICATIONS Enterprising and dynamic Telecommunication professional, possessing over 17 years of progressive experience with a proven record of managing teams that resolve complex billing, technical Telecom, and IT issues, Project Management, corporate escalation and new service implementation in a fast, multi-media environment. Recognized for well-developed interpersonal, negotiation and technical skills from both internal and external customers. * Highly competent and efficient management capabilities * Responsive, detail-oriented performer, excellent follow-through * Strong organizational skills innovative problem solver * Consultative selling prospecting * Creative and effective training/presentation techniques * Team leadership and program/project management capabilities * Excellent written and verbal communication skills

Highlights:

• Billing
• Management
• Training
• Web
• Cisco
• Applications
• Call Center
• Security
• Cisco Unified Communications Manager
• Government
• management
• manager
• sales
• IT
• Construction