QUALIFICATIONS: An energetic, analytical, results oriented professional with more than 20 years of Customer Service & Call Center experience encompassing: Organizational Development Customer Relations/Service Client Relations Leadership Planning Project Management Avaya Call Center Systems Basic Sales Force 20+years of Call Center exp. Advance Ticketing System Knowledge Staff Development

Highlights:

• Customer Service
• Human Resources
• Payroll
• Scheduling
• AVAYA
• Call Center
• Sales
• Management
• Print Operations
• Project Management
• sales
• manager
• management