PROFESSIONAL SUMMARY Executive with expertise in program, project and operations management. This expertise includes directing transformation within complex organizations. Known for ability to execute, effectively communicate and capacity to lead multi-disciplinary teams. Uniquely, possesses significant knowledge across numerous public-sector programs and operations including: * Motor vehicle administration (MVA) program management: includes vehicle & driver licensing programs/rules * Directing Medicaid eligibility operations * Overseeing Knowledge Management - including technical training programs both in public MVA and HHS sectors * Directing SNAP & TANF program management & operations * Public sector Information Technology (IT): includes consulting, governance, applications management, systems administration & project management * IT consulting for Indiana divisions of Mental Health & Aging programs Signature Capstone Result for Citizens: Provided substantial leadership and direction to the Indiana Bureau of Motor Vehicles' customer service transformation which realized statewide-10-minute average customer visit time while reducing labor expenses more than 25%.

Highlights:

• Management
• Automation
• Consulting
• Geographic Information System
• Information Technology
• Process Improvement
• Project Management
• Senior Project Manager
• Applications
• Customer Service