PROFESSIONAL SUMMARY Strategic organizational planning and client relationship management expert with strong decision making skills. 22 years of experience obtaining results through research, data compilation and analysis, negotiation, planning, relationship building, creative problem solving, and excellent communication skills. CORE QUALIFICATIONS AND AREAS of EXPERTISE * organized and effective performance in high-pressure environments * investigative research requiring meticulous documentation * legal compliance assurance * case strategy development * claimant, attorney and litigation involvement * process improvement by creating new workflow systems * analyzing and generating contracts and reports * conflict management to support constructive resolution * adapt to rapidly changing conditions or unexpected obstacles * customer needs assessment and client relations * analytical and detail oriented

Highlights:

• Management
• Legal
• Arbitration
• Compliance
• Insurance
• Communication Skills
• Computer Aided Software Engineering
• Documentation
• Excellent Communication Skills
• Litigation
• investigator
• customer service
• marketing
• insurance
• excellent communication skills
• legal
• compliance
• arbitration