Description
PROFESSIONAL SUMMARY Extensive Management experience in sales, Operations/logistics, and project management concentrated in the Telecommunications Industry. Accustomed to high-profile, high-pressure work environments. Strengths include leadership, self-motivated, multi-tasker, strong logistic business/management knowledge and skills, process improvement and strategic planning. Very customer focused and highly effective relationship building skills. KMM Telecommunications (Remote in Gardner Ks) Headquarters: Grapevine TX Manager Customer Service 2012 - Present Specialized in Managing Operations Project Management, the Customer Service Team and serve as a SME and liaison for eRIMS: heavily involved in project implementations and developing process and procedures for new business programs. Significant Accomplishments * Received the "Extra Mile Award" for a successful implementation with our General Dynamics customer's warehouse move and setup. Managed the project from beginning to the end including training the customer and warehouse on our eRIMS last mile staging tool. * Assisted in the development of eRIMS system enhancements becoming a SME with this tool creating quick reference guides for internal and external users. Responsible for training all users. * Work with all levels/departments to insure projects are managed efficiently, timely, and professionally. * Developed process improvements and valuable reports utilized within the company and for customers. * Have created great rapport with my team and supporting department's upper management. I have built solid relationships with everyone that I work with from my VP, my employees, co-workers or customers. I'm dedicated to building bridges not burning them. * Received a "Kudos" acknowledgement in our internal company wide newsletter that came from our VP of Sales and VP of Integrated Customer Solutions on the success of the KMM/Crown Castle Road Show training event Accomplishments * Received the "Extra Mile Award" for a successful implementation with our General Dynamics customer's warehouse move and setup. Managed the project from beginning to the end including training the customer and warehouse on our eRIMS last mile staging tool. * Assisted in the development of eRIMS system enhancements becoming a SME with this tool creating quick reference guides for internal and external users. Responsible for training all users. * Work with all levels/departments to insure projects are managed efficiently, timely, and professionally. * Developed process improvements and valuable reports utilized within the company and for customers. * Have created great rapport with my team and supporting department's upper management. I have built solid relationships with everyone that I work with from my VP, my employees, co-workers or customers. I'm dedicated to building bridges not burning them. * Received a "Kudos" acknowledgement in our internal company wide newsletter that came from our VP of Sales and VP of Integrated Customer Solutions on the success of the KMM/Crown Castle Road Show training event
Accomplishments
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