Strong manager with a proven track record of successful startup operations and driving organizational change and process improvements within and across operations units. Consistently achieves measurable results in growth environments and manages reductions in both staffing and volumes in changing environments. As an effective leader collaborates with both executive and staff to create a productive results driven environment founded on open and consultative communication. Managed staff ranging from 70 associates with 2 direct reports to 15 associates with one direct report over multiple shifts. Significant Accomplishments Process Reorganized departments improving workflow Improvement while reducing overstaffing and downtime in process & budget. Improved overall efficiency of unit by 30% . Partnered with executive team to start up processing site from scratch and achieved metrics at the top of all sites consistently placing in the top three out of 8 sites. Transitioned staff through buyout and realignment of responsibilities from third party vendor to business unit within the organization successfully improving processes and reducing staff to match volume. Relationship Excellent relationship development skills across all functional Development lines of business creating results driven teams. People Extensive experience building strong performing teams while Development developing their focus on process improvement initiatives. Project Mgmt. Worked successfully to reduce work being sent to third party vendor and to bring in-house with no interruption to current process and no increase in staff or budget reduction of transportation dollars by 30% with annual cost savings of 300K annually. Worked successfully to reduce transportation cost associated with keeping work in the market through set up of remote processing sites with cost savings of 250K annually. Planning remote contingency processing site remote staffing and remote "work from home" capabilities.

Highlights:

• Team Lead
• Asynchronous Transfer Mode (ATM)
• Unisys
• Logistics
• Alltel
• Back Office
• Scheduling
• Settlements
• Documentation
• Business Development