Summary * More than 20 years of successful experience in the fields of Customer Service and Sales Support. * 11 years of experience in high volume customer support call centers, 3 of those as a supervisor. * Managed the supply chain needs for a high-volume ambulatory surgery center. * Proven track record in providing strong customer relations including: problem-solving, trouble-shooting, warranty, in-game play, technical support, general release info and planning/implementing proactive procedures and systems to better service customer needs. * Experience in dealing with Medical Group Purchasing Organizations (GPO's) through both manufacturer and purchasing ends of business. * Highly proficient in Microsoft programs such as MS Word, MS Excel, MS Publisher, MS Outlook & MS Works. * Familiar with Reflections, Quickbase, IOS (Healthcare Supply Chain portal) and SAP order entry & management software. * Accustomed to working in a deadline-driven environment. * Excelled in positions that involved customer support, inside sales and materials management, providing superior service to clients both large and small, internal and external.

Highlights:

• Pricing
• Call Center
• Customer Service
• Management
• Outside Sales
• Quality
• Quality Assurance
• Quality Control
• Sales
• Scheduling
• customer service
• call center
• account coordinator
• purchasing
• materials manager