Highly organized Communications/Client Service Executive with 20+ years in the communication, client service, sales operations, marketing, administration, and executive-level fields. I am a pro-active and responsive executive with all facets of an organization, whether it be a salesperson, peer, high-level executive or an outside customer. I thrive in fast-paced organizations and have participated in many new initiatives, such as product launches, sales enablement tools, client workshops, case studies, quality control programs, reduction in inventory and cost, new programs and workflow processes. Highlights: • Created distribution lists for 5 business units and shared services that consisted of 100+ lists • Successfully coordinated the training and transition of 700 employees to Salesforce • Maintained multiple mailboxes and chatter groups for all facets of the organization • Provided leadership and development to group of 4 personnel ensuring day-to-day operations achieve delivery, quality, customer satisfaction and contractual obligations for mail campaigns • Streamlined business work processes and procedures to drive improved operational productivity; quality improvement project resulted in reduced mailing errors by more than 80% • Created RFP responses for sales, managing the project through to legal approval and final distribution with an above average success rate Skills & Expertise: Client Service Delivery | Account Management | C-level Relationships | Executive Decision-Making Team | Leadership & Management | Coaching /Training | Proposal Management | Policy & Procedure | Process Improvement | Customer Service | Distribution List Development | Calendar Management | Product Launch & Management | Sales I am looking for a new opportunity to use my broad skill-set to excel in a project management, sales ops, marketing, recruiting or executive administration role. Contact Information: Tracey DelGreco | 978-273-1975 | traceydelgreco@outlook.com

Highlights:

• marketing
• sales
• print
• Program Development & Management
• Project Manager
• Project Coordinator
• Sales Enablement
• Advanced Administration Skills
• Communications
• Client Manager
• social media