Description
Career Highlights: Improved the speed and efficiency of several key company processes throughout the company Strategically led the programming and configuration of more than 20 applications in a Windows 10 environment Successfully restructured the team to reduce the log of tickets from 110 to 20 in less than two weeks Reorganized a team of eight to clean up backlog of 140 tickets to under 30 in less than two weeks First Financial Affiliate - Home Based Business Feb 2017 - Present Generated sales for First Financial in alternative merchant accounts for businesses GVO Affiliate - Home Based Business Feb 2013 - Present Applied strategic approach in selling products and services through online Affiliate - Home Based Business Feb 2012 - Present * Established sales funnels for list building which included setting up websites and other tools for data tracking and collecting Stream (Energy Distribution Company) * Managing Director - Home Based Business Apr 2011 - Present Rendered support to team to generate sales Trizetto * Linthicum, MD Senior Desktop Administrator Jul 2009 - Jan 2016 Served as the sole support professional for users in local office while also assisting remote users Utilized SCCM in managing the local Baltimore office's Altiris, file, print servers, a imaged PCs * Monitored tickers using Nimsoft, tracked work through Onyx, and recovered lost data utilizing data recovery tools Initiated the installation, configuration, upgrade, and support of desktop systems in adherence to customer service requests * Established user access rights and permissions, while developing virtual private network (VPN) accounts for users Oversaw computers, users, OUs, and GPOs in Active Directory * Career Highlight: Created effective preventative maintenance procedures to prevent potential system failures Department of Human Resources * Baltimore, MD Desktop Engineer (Contract) Feb 2009 - Jun 2009 * Played a significant role as team leader of the Active Directory project, in charge of migration of PCs from Novell to Active Directory Rendered support to the users afterward following the migration to Active Directory * National Board for Professional Teaching Standards * Washington, DC Contractor Oct 2008 - Nov 2008 Designed and developed PCs utilizing Ghost Server and Ghost Software, while assisting users in the office Recovered lost and damaged data from old hard drives through data recovery software MCSE PowerShell Scripting Training * Health Insurance Portability and Accountability Act (HIPAA) Certification in Windows NT Certification
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