Description
To earn a Desktop Support position and add immediate value to the organization, while providing excellent customer service. Pomona Valley Hospital Medical Center Desktop Engineer 10/2016 to Present Responsible for maintaining Wireless Medical Carts workstations for doctors and nurses. Successfully upgraded hundreds of critical hospital PC workstations from Windows XP to Windows 7, Windows 10. Make Dell, Lenovo, Hp. Handle over 10 technical desktop tickets on a daily basis Install Security software such as Check-Point anti-virus and handle software encryption for mobile devices using Sophos. Set up cloud device (Wyse Thin Client) for Citrix virtual desktops in the hospital Image FAT clients for different department such as Radiology, Lab, NICU, ER, HR, ICU unit. Setup workstation in Sign On badge tap-n-go environment for clinical area and none clinical area. Maintain Active Directory cleaning up non-active users and workstations and creating OU organization for users, group, and computers. Provided technical support for the hospital's 17 offsite locations. Computer Desktop Network Support CRA/LA Contractor 2008 to 2015 Install & Configure VMware within Windows Server 2008 /2015 environment with Virtual Center management. Repairing AT&T PBX and Meridian box console and installing cable management. Manage McAfee ePolicy Orchestrator version 4.5.0 for over 50 user's Manage Cisco Unified CM Administrator for over 50 user's & Configure Cisco phone 7945 Desktop support, PDA Understanding of networking concepts: TCP/IP, LAN, WAN, DHCP, DNS, Routing, Switching and Firewalls. Imaging software. Ghost and Image Cast Backing up user's data, Restoring user's old data to the new computer Mapping network drive's for the users, Installing/Fixing network printers * Installing 3rd party application software, Installing Blackberries software when applicable * Performing computer needs to the user, Installing new hardware, and peripheral device * Running and terminating infrastructure cabling between workstation, and conducting audits for unlicensed software. Experienced to support Mac OSX. * L.A. County ISD Internal Services Department / DCFS Department Of Children and Family Services 10yr's (2002) - (2008) Assign to work for the L.A. County, Provide IT work computer, printer analyst. * Imaging the laptops from Windows XP to Windows 7 Lenovo touch Screen Laptop Installing the Laptop's for the user's restoring their data back on the new laptop * Mapping there drives configure the printers and making sure everything is working. * Responding to clients calls to troubleshoot reported problems and taking necessary steps to resolve the issue, Symantec Antivirus, scanner. * Install third-party software from Verizon wireless so they could use it outside in the field. * We imaged over 4 thousand laptops for the L.A. County. Intrake Computer Central Office Huntington Beach 2yr's (2000) - (2002) * Work orders for the L.A County Fire Department * Going to the customer site troubleshooting computers and printers. Refurbished Laptop, Desktop computers, test station and various computer components * As technicians, we worked independently to solve the problems for the user. We have the ability to read and understand technical manuals that relate to installation and support the computers, peripheral devices, and applications software.
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