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Anquises E

Operations - 20 Years of Experience - Near 11423

Occupation:

Operations

Location:

Hollis, NY

Education Level:

Associate

Will Relocate:

YES

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SUMMARY OF QUALIFICATIONS: * Veteran of US Army and held Top Secret Clearance with SBI (Special Background) while Active Duty * Understanding of maintaining policies, procedures, initiatives, and negotiating service contract agreements * Vast experience reporting carrier troubles, opening trouble tickets, and escalating until final resolution * Comprehensive knowledge of PBX / TDM telephone service and VoIP / Hosted VoIP solutions * Maintained Call Centers, ACD IDs, Groups, and CAS reports for upper management * Long term experience with Avaya PBX, Siemens CBX, Unified, SpectraLink wireless, and other telephony technologies * Experience with Avaya Communications Manager, CMS, and ASA (Avaya Site Administration) * Thorough knowledge of Communications infrastructure (Fiber SC/ST, Data Patch Panels, Krone, 66, and 110 blocks) * Initiated Telecom bill cost cutting measures and savings incentives such as cancelling unused loop/GS POTS lines * Fluent in speaking, reading, and writing Spanish

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