Occupation:Program Manager |
Location:Levittown, PA |
Education Level:Certification |
Will Relocate:YES |
Description
PROFESSIONAL summary Program Manager with over 8 years of experience in project management, focusing on scope, risks, and timelines to meet customer needs. Skilled at working with Waterfall and Agile methodologies. Familiar with working in a matrix environment, possessing unique ability to understand technical concepts, and effectively interacting within cross-functional teams. Creating, managing, and sustaining working relationships. Strong communication skills, detail oriented, with the ability to set priorities and multi-task. Enthusiastic learner, creative solution seeker, and results-driven. Selected Accomplishments * Developed, executed and managed a successful employee recognition program to increase productivity and team morale * Spearheaded and supervised the completion of Soft Skills training for customer support staff (200+) * Instrumental in implementing a successful 24/7 technical support call center Accomplishments * Developed, executed and managed a successful employee recognition program to increase productivity and team morale * Spearheaded and supervised the completion of Soft Skills training for customer support staff (200+) * Instrumental in implementing a successful 24/7 technical support call center
Accomplishments
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