Professional Summary Goal oriented analytically professional possessing experience with multiple Fortune 500 companies with extensive experiences in many types of roles including Vendor Management, Business Analyst, Project Coordinator, Telecom Analyst and Change Management. Key experiences in strong documentation, proficient change management as well as management of vendors and project coordination with technical teams and outside customers. Key Characteristics * Experienced in managing multiple tasks and projects simultaneously. * Effective team player positive and energetic person that works well in groups using tested practices to track completion and success of deliverables. * Great communication skills, both orally and written with customers of every level as well as excellent analytical and problem solving skills. * Strong organizational skills attention to detail, customer service, time management. * Highly self-motivated and directed able to work independently if needed, exceeds SLA requirements, Experienced with management of Good Technology server for Android and iPhone devices as well as BES (Blackberry Enterprise Server). * Proven wireless carrier (AT&T, Verizon, and Sprint) knowledge and support experience for individual and corporate liable clients including plans, procurement of devices, billing, etc. Aegon Direct Marketing 2000 to 2011 Telecom Systems Analyst / mobile support / vendor management - Acquired by Transamerica * Provided telecom support for multiple sites' Avaya and Nortel phone systems Avaya Communications Manager, Avaya gateways, Avaya phones, Nortel phones. * Proactively analyzed, troubleshot and resolved problems related to telecom infrastructure. * Primary support of teleconferencing and video conferencing equipment. * Managed vendors: wireless providers, teleconferencing, wiring, equipment suppliers and calling card accounts. * Performed all moves, adds and changes (MAC) in Nortel and Avaya PBXs and related telephony equipment. * Primary support for digital display reader boards throughout the call center areas. * Researched, proposed, and implemented new versions and features (e.g. Unified Communications) to existing architectures, standards, policies and procedures. * Worked with vendors on new system configuration and deployments. * Certified BICSI Technician installer level 2 (Category 5/6 data cabling systems) - primary person responsible for all data and voice cabling and/or provisioning (installation and troubleshooting) at the 260,000 square foot facility. * Developed and maintained the disaster recovery and business continuity plans as they relate to the Corporate Telecom strategy. * Performed associate relations activities such as training and development of peers. * Handled support in all aspects for mobile devices for 500+ users worldwide. PROFESSIONAL DEVELOPEMENT * Completed undergraduate studies as well as electrical engineering, business and computer science classes at North Lake College, Richland College, Preston Ridge, Collin College and Colorado Technical Institute. * Background includes applications such as: Excel, Word, PowerPoint, Visio, Focal Point, Remedy, OneTM, Asset Explorer, OMAS, WebEx, Skype, Blackberry, BES, IOS, EMM, MDM, teleconferencing, Avaya and Nortel phone systems, BT Conferencing, Jabber Teleconferencing, Polycom, ConnectNow, Remedy, Miran, Audix, CTI, Call Pilot, Cisco TelePresence Management, Remote Agent Observe, Symposium, ADD Tabular, Stamp, EMM Server, Rightfax, Ariba, Voiceprint, ATT, VZW, and Sprint, Cisco VoIP systems, Cisco Video Panels, Contact Center Manager, Microsoft Live Meeting, Polycom, Clear One and Mondopad conferencing equipment, Crestron Wireless devices

Highlights:

• Procurement
• AT&T
• Management
• Project Coordinator
• Project Management
• Vendor Management
• Android
• Billing
• Business Analysis
• Business Analyst