Profile V » - as -, msd-¢~-V __m VV V M-~ n___ ._.__: _, .m.., s V.VV - V___ ..aL_, _, ._a__m_, _m_ V V -»-_-v-__-_ Power Distribution representative with more than 12 year experience in the utility industry. - Knowledgeable in construction and utility process's and has training in the electric metering as well as gas compliance. have done payroll as well as worked in the field on secondary electric. l am familiar with PUC guidelines and understand the need for excellent customer service. _ Builders call Line engineering construction ' I' To provide accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customer's needs and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of customer satisfaction and productivity to ensure that the overall business objectives are achieved. ' Provide high quality customer interaction by analyzing company software and interpreting information to direct and educate customers regarding their project. I Provide work clarification for design engineering and act as a primary contact for builders contractors and homeowner I have a proven record of accountability in educating and producing satisfactory results for the Colorado area I Responsible for the generation of additional company revenue through contacts with new business or existing Customers by creating new accounts in company software and documenting new status of account. I General knowledge of gas and electric laterals including construction process's and company procedures. This is include permanent new built homes mobile homes sets relocate of current laterals and remodeled homes as well as demolition of existing structures.

Highlights:

• Billing
• Compliance
• Construction
• Customer Service
• Distribution
• Documentation
• Engineering
• Payroll
• Power (Os Enhancemnt Tool
• Power Distribution