SUMMARY Results-oriented and experienced Service Manager/Director, Warranty Administrator who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. Focused on reducing expenses and increasing profit. Great customer and employee communication skills. ACCOMPLISHMENTS Maintained above zone customer satisfaction index scores for 14 consecutive years Certified Service Elite for 2 consecutive years Maintained service training standards of 200% or above for 14 years Increased and maintained a year over year strong fleet service business of over 80 viable fleet accounts. Maintained a below 3% warranty claim reject percentage

Highlights:

• BDC
• Training
• Communication Skills
• Problem Solving
• Problem Solving Skills