Description
Managed four Supervisors one Systems Manager and highly technical shift Engineers responsible for the design build and implementation of the France Telecom Long Distance USA Network Management Center (NMC) network management systems and Data Communications Network (DCN). My group developed all network security procedures and policies as well as selected all network management platforms. I developed and implemented manpower requirements necessary to facilitate 24 X 7 X 365 shift coverage to provide 1st and 2nd level remote and dispatch operations and maintenance support to the US domestic SONET and ROADM networks utilizing Preside NetExpert and Alcatel 1350. I also created job descriptions hired and trained all personnel provided incident response and coordination of technical personnel to resolve specific incidents pertaining to all US networks computer systems and facilities. Provided budget forecast and network maintenance events for the Network Management Center to Executive management. Managed network and systems vendor relationships developed "Statements of Work" and "Service Level Agreements" to purchase vendor support and also evaluate vendor performance and compliance. Prepared evaluated and assessed all new and emerging technology for incorporation into the networks and systems. Represented France Telecom on related inter-organizational workgroups and advised Executive Management on all issues related to security incidents computer security attacks and any other types of incidents involving disruptions to the operational readiness of the France Telecom computer systems networks and facilities. I served as technical lead for the design engineer configure and implement the DCN for remote network visibility to over 400 network elements across the US.
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