PROFILE: ~ More than 20 years of Healthcare Experience~ Energetic, motivated and accomplished Practice Administrator with outstanding organizational skills, expertise in collections, medical office management, staff supervision, sales and medical coding. Accomplishments: * Developed strategic business practices resulting in increased business revenue * Reorganized the practice by building a team of well trained staff members * Developed and implemented policies, procedures and new standards for each position with a strong emphasis on customer service * Strong focus on cosmetic surgery sales and marketing Responsibilities: * Management of finances * Medical coding as needed * Coached, trained, counseled and performed employee performance evaluations * Acted a Cosmetic Surgical Closer * Monitored billing reports to ensure that claims were processed error free, to include conducting research as needed to correct any claims * Entered charges for surgeries, in-office procedures and office visits within 24-48 hours of service rendered MedStar Physician Partners/Chesapeake Cardiovascular Services Accomplishments: * Developed and implemented policies, procedures and new standards for various positions with a strong emphasis on customer service * Applied extensive knowledge in CPT and ICD-9 Coding and Billing * Strong focus on building a team of well-trained staff members Responsibilities: * Managed the day-to-day operations for a very busy multi-specialty practice * Worked closely with the physicians and organized their schedules * Monitored billing reports to ensure that claims were processed error free, to include conducting research as needed to correct any claims * Met with patients in a professional and courteous manner to welcome them to the practice and addressed any issues or concerns * Entered charges for all appointments and in/outpatient surgeries as needed * Addressed provider or staff issues/concerns * Coached, trained, counseled and performed employee performance reviews * Provided assistance in both front and back office as needed Katzen Eye Group Baltimore, Maryland 21202 Accomplishments: * Developed and implemented policies, procedures and new standards for various positions with a strong emphasis on customer service * Strong focus on building a team of well-trained staff members Responsibilities: * Management of a very busy eye practice that has both Ophthalmologists and Optometrist * Worked closely with the physicians and organizing their schedules * Met with patients in a professional and courteous manner to schedule all appointments * Entered charges for all appointments to include outpatient surgeries * Acted as the provider's advocate * Handled provider or staff issues/concerns * Coached, trained, counseled and performed performance evaluations Plastic & Reconstructive Surgery for Drs. Bernard Chang, Craig Vander Kolk, and Brendan Collins Baltimore, Maryland 21202 Steering Committee Chair - The Weinberg Center for Women's Health & Medicine (February 2007 - January 2008) Responsibilities: * Guided the direction of the Weinberg Center and the development of programs and services within the center and in the community to continue with our commitment to excellence and caring. * Developed strategies to keep the 100 (+) staff members and managers connected and motivated to accomplish a continued high standard of service excellence that we offered to our patients and staff members. Accomplishments: * Developed of strategic business practices resulting in increased business revenue * Reorganized this multi-provider practice by building a team of well-trained staff members * Developed and implemented policies, procedure and new standards for each position with a strong emphasis on customer service Responsibilities: * Management of finances for a multi-million dollar practice * Medical Coding of hospital and office outpatient surgical cases * Updated all charge tickets with added, changed or deleted CPT and ICD-9 codes * Handled provider or staff issues/concerns * Coached, trained, counseled and performed employee performance evaluations * Acted as the provider's advocate * Monitored the maintenance of the Mentor Adjunct Study for silicone breast implant recipients. Surgical Coordinator - (August 2004 - February 2006) Responsibilities: * Management and scheduling of a three physician plastic surgery practice o Coordinated with the hospital or surgical center, the primary care physician, insurance company and patient * Worked closely with the physicians to organize their schedules and professional appointments * Met with patients in a professional and courteous manner to discuss scheduling surgery as well as quoting fees for cosmetic procedures * Obtained all pre-certification for surgeries, tracked all preoperative testing, and notified patients of any additional testing if needed * Collected all payments for cosmetic surgeries and posted them to the patient's account * Entered charges for surgeries, in-office procedures and office visits within 24-48 hours of services being rendered * Ran the appropriate reports to balance daily charge entry and cash posting

Highlights:

• Medical
• Surgical
• PACEMAKER
• Pacemakers
• Back Office
• Injections
• Venipuncture
• VITAL SIGNS
• Chemistry
• COLI
• management