Description
An experienced IT professional seeking a Business Analyst position that utilizes my experience in Information Technology, Operations, Service Delivery Management, Service Desk Management, Business Analyst, and Customer Service and leverages my subject matter expertise in implementing IT Services Management (ITSM) business processes.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Business Analyst Ii Consultant | 10/2014 - Present |
| Med Immune | It Service Management Process Owner Service Delivery Manager It Service Management Process Owner Service Delivery Manager | 10/2006 - 9/2014 |
| Comsys | Help Desk Supervisor Help Desk Analyst | 1/2000 - 9/2006 |
| Logistics Management Institute (Lmi) | Help Desk Analyst & Administrative Assistant | 1/2000 - 1/2000 |
Accomplishments
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