SUMMARY Seasoned ITIL / ITSM Professional with extensive experience in Service Now: Change Management, Release & Incident Management Agile Software Development with Scrum. Program Management, ITIL Service Transition, Operational Readiness and Release Planning. * Accountability * Achiever * Communication * Focus and Discipline * Ability to collaborate with all levels of management WINXP * Oversaw the project requirements, scope, change management issues and drive adherence to multiple projects timelines * Drove the cross the cross-functional teams to provide Project Requirements, Documentation, Test Cases and Business Analysis documentation. * Performed Project Management support activities that included project planning, scheduling, meeting facilitation, tracking risks and action items, resource analysis, vendor coordination, identification and communication of project issues to the stakeholders and project team * Successful delivery of multiple software systems and WIN95. Supported TCP/IP Dial-up DSL LAN and VPN as well as Desktops and Laptops. * Troubleshooting of issues escalated from the first tier support staff to avoid escalation to the customer. Supported OS conversion project for 2,000 users while maintaining regular duties.

Highlights:

• Scheduling
• Acceptance Testing
• Business Analysis
• Management
• Project Management
• Project Manager
• Test
• User Acceptance Testing
• Information Technology
• Itil