Experienced client services executive with background in account management, marketing, supervision and business operations. Thrives in challenging, changing environments and with a large variety of people. Understands that success means increased awareness of trends, excellent customer service, and a dedication to learning, growth, and the corporation. Highlighted Skills: Account management and client services, including: creating and tracking budgets, tracking client and corporate performance, consulting on projects, overseeing and scheduling production, serving as the liaison between clients and corporation, analyzing account and client data, building and maintaining client relationships, planning and executing client meetings Sales and marketing, including: selling and up selling programs and services, planning events and promotions, creating advertising and marketing material, distributing marketing material, writing press releases, working with & identifying media contacts Employee supervision, including: hiring and overseeing staff, scheduling, implementing and tracking training sessions, organizing work groups, matching appropriate personnel to specific jobs and clients, consulting on employee projects, leading teams and focus groups, managing payroll Telecommunications and computerized technology, including: operating computer hardware, updating and merging software, troubleshooting technical problems, following DC principles, analog and digital transmissions, AC/DC components, testing technological material, tracking inventory and materials online, understanding and implementing telecom solutions, wireless telephony systems (EVDO, 3G, 4G, LTE), wireline telephony systems (MPLS, VPN, ISDN, IP, ETHERNET)

Highlights:

• Application Consultant
• Billing
• Frame Relay
• ISDN
• Voice
• Services
• Customer Service
• Policies and Procedures
• Support
• Account Management