PROFILE: Telecommunications Specialist / Electronics Technician * Troubleshoot to component level on a broad variety of equipment, from printed circuit boards to worldwide circuits that literally span the globe via copper and fiber cable. Read electronic schematics and blueprints. * Document problem resolution completely to assist in future troubleshooting. * Utilize test equipment and software, such as oscilloscopes, waveform monitors, spectrum analyzers, OTDR's, volt and power meters. * Excellent communicator and team leader, recognized for ability to translate complex technical language into easily understood terms. * Tested and fixed units down to the PCB component level using multimeters, scopes, bench top power supplies, and hand tools in previous roles. Selected Contributions * Consistently exceeded customer service and problem resolution standards by 60-75% as a Maintenance Technician. * Successfully serviced over 50% more customers per day in provisioning department, building and turning up DS0, DS1 circuits and ISDN primes. * Facilitated additional revenue generation by building and testing up to six advertising zones for over 80 TV channels. * Enabled outside techs to provide faster, more efficient service and maintain customer satisfaction by building and testing as many as 12 complete, high quality circuits per day in the lab. * Repaired double the required units per day in the lab, from 10 to 21, by challenging self as a new lab tech to reach the goal. Technical Competencies

Highlights:

• Customer Service
• Services
• Test
• Transportation
• Utilities
• AT&T
• Electronics
• Fiber Optics
• Hub
• Install