Professional Summary: Customer Service Leader with more than 15 years in leading successful customer service teams. Strategic leader well versed in all aspects of managing at the executive level building effective teams, managing operations staffed with up to 200 full-time employees and direct reporting relationships with directors and operations managers. Significant experience in managing a high volume call center with a team of 20 direct reports as well as virtual environments. Committed to organizational growth through developing employees, succession planning and mentorship.

Highlights:

• Audit
• Internal audit
• Policies and Procedures
• Call Center
• Customer Service
• Planning
• Succession Planning