Experienced with facilitating Level 1 through 4 technical escalations Inteliquent Minneapolis, MN Operations Manager / Logistics 2006 - 2013 Responsible for the daily operations, equipment and circuit installation, maintenance, trouble resolution and overall management of the Operations function for a 24 hour, 7 days a week, 365 days a year tandem central office including a Class 4/5 switch to include associated infrastructure and network elements. * Managed the activities of switch technicians and Operations staff of multiple locations. Including prioritization and assignment of goals and projects individual development, training and team leadership. * Developed and maintained relationships with vendor and internal departments to achieve goals in accordance with company standards for optimum efficiency and quality of services. That included, but was not limited to, installation of network and customer circuits to meet specifications and deadlines. * Deployed appropriate technologies for specific functional and economic goals. * Managed staff in all areas of administration including scheduling, budgeting, recruiting and performance management. * Responsible for the installation, modification, testing and repair of data communications network equipment. * Developed and maintained professional ILEC relationship (e.g., effective escalation up to the 4th level when necessary.) * Maintained the switch site in a safe and clean condition that promotes a comfortable work environment acceptable to unannounced visitors. * Managed employees allocating resources, coaching and providing career assessment, mentoring and training needs assessment. * Provided operations reports on customers, network and switching site to the Regional Director of Operations. * Responded to customer requests, offering alternative approaches. * Assured the project schedule was implemented in a cost effective manner. * Upheld site budget. * Vendor management * Purchase Management

Highlights:

• Budgeting
• Needs Assessment
• Recruiting
• Communications
• Data Communications
• Scheduling
• ILEC
• Infrastructure
• Logistics
• Management
• contract negotiaition
• Mentoring