Summary 20 years' experience in the computer industry and over 12 years of experience in the SMB environment planning, implementing, documenting and supporting networks with Windows Servers, Windows and Mac desktops/laptops, wireless/firewalls, backups and cloud-based services. I have high standards, believe in continual improvement and am dedicated to getting the best answers by challenging conventional thinking and being challenged to arrive at those answers. I have learned the importance of good communication with colleagues and clients and setting the right expectations with clients I work with. I have good mentoring and training skills when working with clients and other members of my team.

Highlights:

• Microsoft Windows
• Citrix
• Active Directory
• Help Desk
• Infrastructure
• Microsoft Active Directory
• server
• network
• technician
• administrator
• firewall