CAREER SUMMARY Accomplished IT professional delivering 100+ successful project implementations resulting in over 90% defect free success rate. Experienced in business requirement elicitation, quality assurance, and developing/executing test scripts. Led the online effort as the Line of Business (LOB)/Product Owner, Project Manager, Business Analyst, Quality Analyst, and SME while working with software developers for new functionality, resolving issues of incompliance through system modifications, reconfigurations or workarounds. Significant experience in Operations, Trust, Lending, Consumer and Small Business. Reputation for quickly adapting to new technologies, processes and procedures. Extremely detailed, well organized, personable and approachable. * Defect Management (ALM) * Quality Assurance * Software Development Life Cycle * Business Acumen * Problem Solving * Business Case Requirements * Customer Focus * Project Management/Agile & Waterfall Methodology * Risk Management * Procedural Documentation * Regulations E, Q, DD, P, Z and Dodd Frank

Highlights:

• Acquisitions
• Business Analysis
• Business Analyst
• Business Requirements
• Call Center
• Documentation
• FACETS
• Management
• Product Management
• Project Management