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Mike F

Manager - 17 Years of Experience - Near 37388

Occupation:

Manager

Location:

Tullahoma, TN

Education Level:

Associate

Will Relocate:

YES

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Oversee all IT Service Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to prioritization and resolution of incidents. Responsible for policies and procedures to ensure consistent service levels and quick resolutions. Responsible for staffing capacity planning performance analysis and developing proactive resolution

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