SKILL SUMMARY Award winning, adaptable and results-driven professional. Proficient in business and organizational development. Proven ability to manage multiple projects or goals, quick study. Strengthened and supported various levels of organizations: Stanley Black & Decker, Verizon Communications, Citicorp, Medstar Health Systems and Transamerica. Highly successful in coordinating and customer services. Strong interpersonal skills. Excellent written and verbal communication skills. Personal commitment to high standards. QUALIFICATIONS Organizational Development & Training Excellent management training as an employee of major Fortune 100 and 500 firms. A key player in the creation and operation of unique prototype videoconferencing systems reducing cost and travel time. Implemented and facilitated over 103 offices, closures, and relocations for cost savings. Accomplished in developed technical skills with staff and performance training classes to increase customer awareness for Transamerica. Business Development & Customer Service Organized goals setting for account development within 2 MM budget. Energetic and proactive, working closely with customers, vendors, and personnel during configuration, application and implementation stages for Verizon, Stanley/Black & Decker and Medstar Health. Personal commitment to integrity consistently resulted in increased business and customer confidence. Critical thinking, analysis and improving skills on projects. Recognized for partnerships with industry affiliates for tracking/assessing time & resource allocation. Reduced customer service complaints by 25% through effective call review and coaching staff on revising language and tone. Management 15 plus years of managing daily activities and development of up to 18 individuals across multiple US states, Asia and European cities. Interpersonal, negotiating, facilitating, prioritizing, problem solving and decision making. * Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.

Highlights:

• Home Care
• Medical
• Support
• Training
• Health Insurance
• Human Resources
• Insurance
• Management