Description
Professional Summary A solutions-focused self-starter and team oriented IT professional, with 20+ years of experience installing, configuring, and troubleshooting PCs, Mac's and network hardware. Proven ability to successfully analyze an organization's IT support requirements identify deficiencies and potential opportunities and develop innovative solutions for increasing reliability, and improving productivity. I have developed and implemented cost saving initiatives that have been adopted by the entire Technical Team. I have demonstrated mastery of a variety of operating systems, platforms, and applications. In addition, through formal training and work experience I have developed an excellent knowledge of electronic concepts and circuitry. Finally, I consistently provide a high-level of customer care, training, and technical support, while meeting the Service Level Agreement (SLA) of 90% every quarter and receiving several letters of appreciation.
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